Park Rules

• Tickets are valid only for their selected date.
• Tickets are valid for one entry; re-entry requires authorization from the entrance or Guest Services team.
• The ticket category must correspond to the visitor, and identification may be requested.
• Tickets must be purchased through Cala Water Park or its authorized channels only.
• Using a ticket means accepting the Cala Water Park rules and policies.
• Tickets provide access according to the purchased product or package.
• All rides remain subject to height, weight, combined-weight, capacity, safety, audience-day restrictions when applicable, maintenance status and operational availability.
• Rides and facilities may be partially or fully unavailable because of weather, safety, maintenance, power interruption, operational requirements or capacity.
• Purchased tickets are generally non-refundable unless Cala Water Park management approves otherwise for an exceptional operational case or applicable law requires otherwise. Rescheduling or compensation following closures or emergencies remains subject to management approval and the applicable ticket terms.

• Please behave respectfully towards all guests and staff. Any form of harassment, abuse or misconduct exposes the offender to removal without compensation and referral to the competent authorities where applicable.
• Queue jumping is not permitted; guests who leave a queue rejoin at the end, and holding places for others is not allowed.
• Smoking — including e-cigarettes — is prohibited except in the designated areas.
• No running between facilities and pools; wet floors are slippery.
• No pushing, jumping from elevated areas, shoulder-riding or rough play of any kind.
• Do not sit on or climb over fences; please use the designated seating areas.
• Cala Water Park staff and security personnel are authorized to enforce these rules; their instructions must be followed at all times.

Outside food and beverages are not permitted inside Cala Water Park, except for water and infant food. Necessary food for medical reasons may be permitted after informing the entrance or Guest Services team.

• Guests are responsible for their personal belongings; Cala Water Park management is not responsible for lost items.
• We recommend renting the dedicated lockers to store valuables while using the rides.
• Belongings, electronic devices and unsecured eyewear are not allowed on the water rides.

• Glass items of any kind.
• Outside food and beverages (except water, infant food, and medically necessary items coordinated with Guest Services).
• Skating equipment of all kinds, wheeled shoes, bicycles, electric vehicles, drones, remote-control devices and laser pointers.
• Personal floats and large inflatable toys.
• Diving equipment, swim fins and diving masks.
• Weapons of any kind and any dangerous or flammable material, including fireworks.
• Spray paint and colouring sprays.
• Pets.

• Selling products, distributing flyers or any marketing activity without prior management permission.
• Playing loud music or using speakers.
• Unauthorized performances, dancing or group games.
• Littering outside the designated bins, crowding and fighting.
• Any behaviour that endangers the safety of others leads to removal and liability for damages.

• If you suffer from heart conditions, blood pressure, epilepsy or other health problems, or if you are pregnant, please refrain from using the rides.
• Using the rides requires good swimming ability; guests who cannot swim should not take risks.
• Following each attraction's instructions, boards, operators and lifeguards is mandatory.
• Extended exposure to chlorine may irritate skin or eyes; avoid staying in the water for excessive periods and avoid opening your eyes under water.
• Mind the environment: wet and slippery surfaces exist throughout the park.
• Watch! Read! Listen! — observe the ride, read its instructions and ask our staff before using it.

• Guests under thirteen are not admitted without a responsible adult companion or guardian.
• Guardians must know where their children are at all times, supervise them and keep visual contact.
• Ensuring that children follow the Cala Water Park instructions and stay safe is the guardian's responsibility.

• Guests may take photos for personal use only, respecting other guests' privacy and never filming them without permission.
• No commercial or marketing photography without the prior permission and approval of Cala Water Park management.
• Cameras, phones and similar devices are not allowed on the water rides and pools; guests are liable for any resulting damage.
• For security and administrative purposes, Cala Water Park management may operate surveillance cameras inside the park in accordance with applicable regulations.

• All rides and facilities are subject to emergency or scheduled maintenance without prior notice.
• In force-majeure conditions — such as rain, power interruption, strong winds or maintenance works — the park may close partially or fully; rescheduling or compensation remains subject to management approval and the applicable ticket terms.
• Violating the instructions and rules may expose the guest to removal without compensation.

Ladies Day is coming soon. All current operating days are mixed days; the Ladies Day instructions and restrictions will apply once it is officially activated and announced.